One of the most important functions of social media for business is the ability to LISTEN to clients, employees, and other stakeholders. Today a new tool (application) for Facebook just debuted that will make that easier for all parties.
I have personally used Twitter customer support for a few things (@Delta did a very good job!) and have found it to be helpful - quick response and people eager to help. I think this will be better because many problems need more than 140 characters to describe. LOL.
I see this as the natural evolution of Facebook's efforts to become more business friendly. This allows businesses to interact with their customers in a way that is timely, effective and convenient. I look forward to recommending this to many of my clients.
http://mashable.com/2010/08/11/parature-for-facebook/
Unlike many things I recommend, I have not yet found a FREE trial version. If anyone sees one, please send my way. Also, I have not yet found an affiliate program. Any ideas there?
Those are TWO things I always look for - FREE trial and AFFILIATE program. I figure if I'm going to refer something that someone is going to make money on, I should get a little "tip". Seems reasonable - and very capitalistic - of me. LOL!
Please let me know what you think!
--
>>>> This is really cool: Try my new M-card (mobile card). Text GINA to 90210.
>>>> This is really cool: Try my new M-card (mobile card). Text GINA to 90210.
No comments:
Post a Comment